At DreamNest Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please review the information below to understand our process.

Return & Exchange Process

  1. Eligibility: Items must be returned within 15 days of receipt. The item must be unused, in its original packaging, and in the same condition as when you received it.
  2. Initiate a Return: To start a return or exchange, please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange.
  3. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed.
  4. Ship the Item: Pack the item securely in its original packaging and include the RAN. Ship the item to the address provided in the return instructions.
  5. Inspection & Processing: Once we receive your returned item, our team will inspect it. If the item meets our return criteria, we will process your refund or exchange.

Refund Timeline & Method

Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

Non-Returnable Items

Based on our product categories, the following items are non-returnable due to their nature:

  • Custom-made or personalized items
  • Items that have been used or damaged after delivery

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear DreamNest Store Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the Return Authorization Number and further instructions.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at:

Email: [email protected]

Address: 2788 Abia Martin Drive, Westbury, US 11590